Creating systems and organization for all Wedding Creatives.
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My mission is to help creative women spend less time sitting behind the computer and more time doing what you love!
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High on emotions and bursting with tasks, wedding season can often be an overwhelming whirlwind. But amid ‘crunch time’, it’s important to effectively manage your wedding business if you want to see it grow.
And growth, as we all know, comes from clients.
When all of your tasks are scattered and you’re operating without a system in place, you have a higher chance of committing a sin in the wedding world: unintentionally ghost leads! Forgetting to follow up or even respond to potential clients is a quick way to plateau your wedding business.
Ghosting doesn’t just mean losing one client. It means losing potential referrals and future opportunities. By not staying on top of communication, we risk missing out on valuable connections within the wedding industry. And who wants that? Let’s seize every chance to grow our businesses and build relationships that can lead to amazing collaborations down the road.
To help you avoid missing opportunities and provide a white-glove experience to each and every customer, we’ve compiled some wedding industry tips. But also, if you’re hanging by a thread and completely overwhelmed, don’t hesitate to reach out! We’re always here for support.
In the wedding industry, effective communication is the golden rule. Imagine walking down the aisle without knowing your partner’s name. Impossible, right? Similarly, it’s impossible to build a strong relationship with your clients without setting clear expectations.
Let potential clients know exactly when and how they’ll hear back from you. This not only puts their minds at ease, but it shows them that you value their time and business. And let’s be real, there’s no quicker way to build trust and contribute to your wedding business growth than treating clients like important VIPs.
Quick, friendly, and professional responses should be our bread and butter. Make it a top priority to reply to client inquiries and messages in a timely manner. Even if you can’t provide a complete answer right away, shoot them a quick message to acknowledge their inquiry and let them know when they can expect a more detailed response. Remember, they’re counting on you to make their dreams come true!
Once you set expectations, create reminders (as many as you need) to ensure you follow up and don’t ghost.
When everything feels like a disaster, your digital sidekick can help: the Customer Relationship Management (CRM) system. This savvy tool tracks all client interactions and inquiries, making sure you don’t drop the ball. Additionally, you can automate messages to reassure potential clients that you’ve received their inquiry and will be following up soon. It’s like having a virtual butler who greets your guests while you’re busy planning the party.
Leveraging technology is a step forward in effective wedding business management and an essential element of your wedding industry survival kit.
Curious to learn more about CRMs for wedding creatives? Check out our blog that features our favorites.
Don’t let those meetings slip through the cracks! Following up with your clients is key to keeping everything on track and ensuring a smooth wedding planning process. So, remember to send them friendly reminders before your scheduled meetings or appointments. It’s all about making sure both you and your clients are well-prepared and ready to make the most of your time together. Plus, it shows them that you’re dedicated and on top of things.
Remember, being prompt with follow-ups and showing up on time for meetings is all part of providing that extra touch of friendly and professional service. It’s how you demonstrate your commitment to your clients’ wedding vision and keep those good vibes flowing.
As a wedding professional, it’s absolutely okay to seek help when needed. If you’re drowning in a sea of inquiries, follow-ups, and those little business tasks most of us don’t like but need to do, consider delegating administrative tasks to an experienced OBM.
An Online Business Manager who knows the wedding industry inside and out can significantly ease your workload, freeing up time to do what you do best: creating unforgettable experiences for your clients.
Remember, teamwork makes the dream work (too cheesy?), and in this case, it paves the way for your wedding business growth.
At Modern Penny, we know all there is to know about the wedding industry because we used to be wedding professionals! Check out our services.
Honesty isn’t just the best policy—it’s the only policy. If you’re fully booked or neck-deep in projects, let your potential clients know. Your clients will appreciate your transparency and integrity, and it could even pave the way for future collaborations when the wedding season rush slows down.
Clients want someone they can trust, so by openly communicating with them, they’ll know you don’t take working with them lightly—that you want to ensure you have the time and energy to fully focus on helping with their wedding. If, ultimately, they have to go with another wedding professional because you can’t fit them in, they’ll remember your honesty and could be the source of a referral in the future!
By setting expectations, leveraging automation, scheduling follow-ups, delegating tasks, and maintaining honesty, you’re laying the foundation of successful wedding management and a stellar client experience. Cheers to that!
Let’s not forget that planning a wedding is an emotional roller coaster for couples. Ghosting can leave them feeling frustrated, undervalued, and uncertain about the progress of their dream day. Keeping the lines of communication open and being present for them is essential for building trust and providing stellar service.
And remember, a good reputation takes time to build, but a bad reputation can start with a simple mistake. Leverage your tools and get help as needed to avoid ghosting, making strong relationships your priority.
When you need support, our mission is to turn your ‘I can’t’ into ‘I do.’ Our OBM can help your wedding business grow by breaking down your big goals into small, actionable steps. Whether it’s organizing systems, supporting administrative tasks, tracking business metrics, or coordinating styled shoots, we’re here for you!